Consumer Terms of Service

These Consumer Terms of Service (the “Terms”) form a binding agreement between you and Kindred AI, PBC (“Kindred,” “we,” “us”). They govern your personal, non-commercial use of the Kindred platform at bekindred.ai and any associated services. By creating an account or using the platform, you accept these Terms. If you do not accept them, do not use the platform.

If you are using Kindred on behalf of a company, organization, or other entity, the Business Terms of Service apply instead of these consumer Terms.

You may use Kindred if you are at least 13 years old (or the minimum age of digital consent in your jurisdiction, whichever is higher) and you are legally able to enter into a contract. You may not use Kindred if a prior agreement with us was terminated for cause or if your use is prohibited by applicable law.

You are responsible for the accuracy of the information you provide when you create an account, and for keeping your credentials secure. You are responsible for activity that occurs under your account. Tell us promptly if you believe your account has been compromised.

Your use of Kindred is also governed by our Acceptable Use Policy, which lists what the platform may and may not be used for. The Acceptable Use Policy is incorporated into these Terms by reference. A material violation may result in suspension or termination of your account.

Kindred offers free and paid plans. Paid plans are billed in advance on a recurring basis (monthly or annual, as you select). All fees are stated in U.S. dollars and exclude applicable taxes. We may change pricing on prospective renewals with at least thirty (30) days' notice; the new price will apply to your next renewal after the notice period.

Cancellation. You may cancel a paid plan at any time from your account settings or by contacting billing@bekindred.ai. Cancellation takes effect at the end of the current billing period; access continues until then. You will not be charged for subsequent periods after cancellation.

Statutory refund and cancellation rights. Nothing in these Terms limits any non-waivable cancellation, refund, or chargeback right you have under the consumer protection law of your jurisdiction. If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right of withdrawal from the date of purchase; to exercise it, email billing@bekindred.ai within that window. If you begin using the platform during the withdrawal period, you authorize us to start performance immediately; the withdrawal right ends once the service is fully performed.

Refunds outside the statutory window. We do not generally offer pro-rated refunds for partial billing periods after the withdrawal period ends, except where applicable law requires otherwise.

Kindred's rights. The Kindred platform, including its software, design, brand, the Symposis framework, our prompts, and our editorial methodology, is owned by Kindred AI, PBC and protected by intellectual property laws. These Terms do not grant you any right in our intellectual property other than the limited right to use the platform.

Your content. You retain all rights you already had in the queries you submit and the documents you upload (“Inputs”) and in the analyses and outputs the platform generates from your Inputs (“Outputs”). You grant Kindred a limited, non-exclusive license to host, store, and process your Inputs and Outputs solely to provide the service to you. We do not use your Inputs or Outputs to train AI models without your explicit, opt-in consent.

Outputs are generated by AI models and structured analysis. They are informational and educational. They are not legal, medical, financial, or other professional advice. AI models can make mistakes, including stating confidently incorrect facts or misattributing sources. You are responsible for evaluating any Output before relying on it, and for any decisions you make based on it.

To the maximum extent permitted by law, the platform is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

To the maximum extent permitted by law, Kindred's aggregate liability arising out of or relating to the platform or these Terms is limited to the greater of (a) the amount you paid to Kindred for the platform in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Kindred is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, even if advised of the possibility of those damages.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

We may update these Terms. If a change is material, we will give you reasonable advance notice by email or in-product notification before it takes effect. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the platform before the effective date and cancel your account.

You may terminate your account at any time from settings or by contacting us; termination cancels any paid plan as described above. We may suspend or terminate your account if you materially violate these Terms or the Acceptable Use Policy, if required to comply with law, or to protect users or the integrity of the service. Where reasonable, we will give notice before suspension and an opportunity to cure.

These Terms are governed by the laws of the State of [TODO: governing law state], without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the platform will be brought exclusively in the state or federal courts located in [TODO: governing law venue], and you and Kindred consent to personal jurisdiction in those courts.

Nothing in this section overrides any non-waivable right you have under the consumer protection or jurisdictional rules of your country of residence.

Questions about these Terms? Email legal@bekindred.ai. Notices to Kindred AI, PBC should be sent to [TODO: registered address].